Privacy Policy of kokelai

Introduction

This Privacy Policy outlines the practices carried out by kokelai regarding the information collected from users who access our website through www.kokelai.com or who share personal information with us (collectively referred to as "Users").

Purposes of Data Collection

The processing of your personal information (i.e., any information that may allow your identification through reasonable means; hereinafter referred to as "Personal Information") is necessary for the fulfillment of our contractual obligations to you, as well as for providing our services, protecting our legitimate interests, and complying with legal and financial regulations to which we are subject.

By using the Site, you consent to the collection, storage, use, disclosure, and other uses of your Personal Information as described in this Privacy Policy.

We encourage our Users to read this Privacy Policy carefully and to use it to make informed decisions.

 

What Information do we collect?

We collect two types of data and information from Users:
The first type is unidentified and non-identifiable information pertaining to Users, which may be collected through the use of the Site ("Non-personal Information"). We do not know the identity of the user from whom Non-personal Information is collected. This information may include aggregated usage data and technical information transmitted by the device, both software and hardware-related (such as browser type and operating system, language preferences, access time, etc.), in order to enhance the functionality of our Site. We may also collect information about your activity on the Site (such as pages viewed, web browsing, clicks, actions, etc.).
The second type is Personal Information, which is individually identifiable information, meaning information that identifies an individual or may, with reasonable effort, identify an individual. This includes:
  • Device Information: We collect Personal Information from your device. This information includes geolocation data, IP address, unique identifiers (such as MAC addresses and UUIDs), and other information related to your activity on the Site.
  • Contact Information: When you contact us through the contact form on our Site, you will be asked to provide certain details such as your full name, email address, mailing address, and other relevant information.

    How do we receive information about you?

    We receive your Personal Information from various sources or through different actions:
    • When you voluntarily provide us with your personal details by using the contact form,
    • When you use or interact with our Site in connection with the use of our services,
    • From third-party sources, services, and public records (such as traffic analytics providers).

      What Information do we collect?

      We do not rent, sell, or share Users’ information with third parties except as described in this Privacy Policy.
      We may use the information for the following purposes:
      • To communicate with you: Responding to your inquiries, sending service-related notifications, providing technical information, and addressing any customer service issues you may have.
      • To keep you informed: Notifying you about our latest services and updates.
      To conduct analytics and research: Performing statistical and analytical studies to improve the Site.
      In addition to the purposes listed above, we may transfer or disclose Personal Information to our affiliated companies and subcontractors.
      Apart from the purposes stated in this Privacy Policy, we may share Personal Information with trusted third-party service providers, who may be located in various jurisdictions around the world, for any of the following purposes:
      • Hosting and managing our Site
      • Providing you with our services, including personalized display of the Site
      • Storing and processing such information on our behalf
      • Performing research, technical diagnostics, or analytics
      In addition, we may disclose information if we believe in good faith that such disclosure is necessary or reasonably appropriate to:
      1. Comply with any applicable law, regulation, legal process, or governmental request
      2. Enforce our policies (including our Agreement), including investigation of potential violations
      3. Investigate, detect, prevent, or take action regarding illegal activities, suspected fraud, or security issues
      4. Establish or exercise our rights to defend against legal claims
      5. Prevent harm or damage to our rights, property, safety, that of our users, yourself, or others
      6. Cooperate with law enforcement authorities and, if necessary, enforce intellectual property or other legal rights

      User Rights

      As a User, you have certain rights regarding your Personal Information, including but not limited to:
      • Right to Access: You have the right to request access to the personal data we hold about you.
      • Right to Rectification: You can request correction of any inaccurate or incomplete information.
      • Right to Erasure: You may request that we delete your personal data, subject to legal obligations or legitimate interests we may have to retain it.
      • Right to Restrict Processing: You can ask us to limit the processing of your data under certain circumstances.
      • Right to Data Portability: You have the right to receive your personal data in a structured, commonly used, and machine-readable format.
      • Right to Object: You may object to the processing of your personal data for marketing purposes or other legitimate grounds.
      • Right to Withdraw Consent: If processing is based on your consent, you can withdraw it at any time without affecting the lawfulness of processing before the withdrawal.
      To exercise any of these rights or for any questions regarding your personal data, please contact us at:
      Zaida Martín Rodriguez
      Dr. Föpplstrasse 2F
      64823 Gross Umstadt
      Germany

      Data Retention

      We retain your Personal Information only for as long as necessary to fulfill the purposes for which it was collected, including to comply with legal, regulatory, tax, accounting, or reporting requirements.
      When your Personal Information is no longer needed, we will securely delete or anonymize it in accordance with applicable laws and regulations.
      The retention period may vary depending on the nature of the information and the specific legal or business requirements.

      Cookies

      A "cookie" is a small piece of information that a website assigns to your device when you visit or view it. Cookies are very useful and can be used for various purposes, including allowing you to navigate between pages efficiently, enabling the automatic activation of certain functions, remembering your preferences, and speeding up and facilitating your interaction with our Services. Likewise, cookies are also used to ensure that the ads you see are relevant both to you and your interests, as well as to collect statistical data about your use of our Services.

      The Site uses the following types of cookies:

      a. "Session Cookies," which are stored temporarily only during a browsing session to allow the normal use of the system and are deleted from the device when the browser is closed.

      b. "Persistent Cookies," which are cookies that the Site reads only, are stored on the device for a specified period, and are not deleted when the browser is closed. This type of cookie is used when we need to recognize you on future visits, for example, to store your preferences for the next time you access the Site.

      c. "Third-Party Cookies," which are cookies set by other online services that run content on the page you are viewing, such as external analytics companies that monitor and analyze our web traffic.

      Cookies do not contain any information that personally identifies you, although we may link the Personal Information we store about you with the information stored in and obtained from cookies. You can delete cookies by following the instructions in your device's preference settings; however, if you choose to disable them, some functions of our Site may not work properly, and your online experience may be limited.

      Additionally, we use a tool called **Google Analytics** to collect information about how you use the Site. Google Analytics collects information such as how often users visit the Site, what pages they visit, etc. The information we obtain from this tool is used solely to improve our Site and services. Google Analytics collects the IP address assigned to you at the time of your visits instead of your name or other personally identifiable information. We do not combine the information collected through Google Analytics with personally identifiable information. Google's ability to use and share information collected by Google Analytics about your visits to this Site is limited by the Google Analytics Terms of Use and Google's Privacy Policy.

      Collection of Information from Third Parties

      Our policy only addresses the use and disclosure of the information we collect from you. Regarding the disclosure of information to other parties or websites over the Internet, various regulations may apply to such disclosure or use of information. Therefore, we recommend that you read the terms and conditions and privacy policy of each party to whom you choose to disclose your information.

      This Privacy Policy does not apply to the practices of companies that are not owned or controlled by us, nor to any individuals who are not employed by or under our direction, including any third parties that may disclose information as described in this Privacy Policy.

      How do we protect your information?

      We pay special attention to the implementation and maintenance of security measures for both the Site and your information. We use standard policies to ensure the security of the information we collect and store, as well as to prevent unauthorized use of it. We also require all third parties to apply similar security requirements in accordance with this Privacy Policy.

      Although we take reasonable steps to protect your information, we cannot be held responsible for the actions of anyone who gains unauthorized access or misuses our Site, and we make no express, implied, or other warranties that such access will be prevented.

      Transfer of data outside the EEA

      Please note that some recipients of the data may be located outside the European Economic Area. In such cases, we will only transfer your data to countries whose level of data protection has been approved by the European Commission, or we will establish an agreement to ensure an adequate level of data protection.

      Advertising

      We may use third-party advertising technology to display ads when you access the Site. This technology uses your information related to your use of the Services in order to show you advertisements (for example, by including third-party cookies in your web browser).

      You can opt out of inclusion in numerous third-party advertising networks, including those operated by members of the Network Advertising Initiative ("NAI") and the Digital Advertising Alliance ("DAA"). For more information about this practice by NAI and DAA members, as well as your choices regarding the use of your information by these companies—including how to opt out of inclusion in third-party advertising networks operated by NAI and DAA members—please visit their respective websites: [http://optout.networkadvertising.org/#!/](http://optout.networkadvertising.org/#!/) and [http://optout.aboutads.info/#!/](http://optout.aboutads.info/#!/).

      Marketing

      We may use your Personal Information, such as your name, email address, phone number, etc., to offer you promotional material related to our services that we believe may be of interest to you.

      Out of respect for your privacy rights, we also provide you with the means to opt out of receiving our commercial offers along with such material. If you unsubscribe, we will remove your email address or phone number from our marketing distribution lists.

      Please note that even if you unsubscribe from receiving our commercial emails, we may still send you other important communications by email without offering you the option to opt out. These communications may include customer service announcements or administrative notifications.

      Minors

      We are aware of the importance of protecting children's privacy, especially in an online environment. The Site is not designed or intended for use by children. Under no circumstances will we allow minors to use our services without the prior consent or authorization of a parent or legal guardian. We do not knowingly collect any personal information from minors. If a parent or legal guardian becomes aware that their child has provided us with personal information without their consent, they should contact us at [hello@kokelai.com](mailto:hello@kokelai.com).

      Updates or Changes to This Privacy Policy

      We reserve the right to modify or periodically review the Privacy Policy, with any changes taking effect as soon as the revised or updated Privacy Policy is posted. The latest revision will be reflected in the "Last Updated" section. Your continued use of the Platform after the notification of such changes on our website constitutes your acknowledgment and consent to these modifications to the Privacy Policy, as well as your acceptance of the terms of those changes.

      How to contact us

      If you have any general questions about the Site or the information we collect from you, as well as how we use it, you can contact us at hello@kokelai.com.



       
      Imprint

      Zaida Martin Rodriguez
      Dr. Föpplstr. 2F
      64823 Groß-Umstadt
      Germany
      Phone: +49 (0) 172 3044532
      Email: hello@kokelail.com

      Responsible according to § 18 paragraph 2 MStV:
      Zaida Martin Rodriguez

      Platform of the EU Commission for online dispute resolution: https://ec.europa.eu/odr

      We are neither obliged nor willing to participate in a dispute settlement procedure before a consumer arbitration board.





      Last updated: 10/24/25